What documents are considered valid Proof of Identity (POI)?

Proof of Identity is an essential step to verify your identity and ensure that your account is protected from any unauthorized use. By submitting official and valid documents, you can complete the verification process quickly and securely.

Documents accepted as Proof of Identity (POI):

You can submit one of the following documents as valid Proof of Identity:

• Valid passport
• Valid national ID card

Basic document requirements:

• It must be valid and not expired
• It must contain a clear personal photo
• The full name and date of birth must be clearly shown
• All details must be readable without blurring or cropping

Notes:

• The details must match your account information
• You may be required to upload a clear colored image of both sides if the document has two sides
• The document will be rejected if it is unclear or expired