My Account
- How Can I Contact My Account Manager?
- What is the Position ID and where can I find it?
- How can I make my Evest account more secure?
- Who Are We?
- How can I change my legal name, date of birth, or nationality?
- How can I change my account manager?
Deposit & withdrawal
- How long does it take to process a withdrawal request?
- How can I transfer funds between my Evest accounts?
- Where can I view my deposit and withdrawal history?
- When can I withdraw funds from my account?
- Are withdrawals processed instantly?
- Do I pay a withdrawal fee if I have not traded?
Troubleshooting
- How can I report a technical issue or bug in the app?
- My withdrawal is delayed. Who should I contact?
- Why was my bank transfer frozen?
- What should I do if my withdrawn funds do not appear in my bank account?
- Why was my position/trade closed automatically?
- Why do I see an immediate loss when opening a trade?
Trading & Investing
- Can the Bonus Be Restored After It Expires?
- Can I Add a Bonus to My Deposit?
- How can I use trading signals to help make trading decisions?
- How Can I Manage Risk When Trading on Margin?
- How Are Margin Level and Equity Calculated?
- What Is the Spread and How Is It Calculated?
Verification
- What are the detailed steps to complete the verification process?
- Why do I need to verify my account?
- What documents are considered valid Proof of Address (POA)?
- Where can I download my account statement or transaction history?
- If any required documents are missing, the account cannot be approved or verified.
- What are tax forms?