How can I change my legal name, date of birth, or nationality?

Updating your official personal information is an important step to ensure your account details are accurate and compliant. By following the correct procedures, you can update this information بسهولة while maintaining your account security.

How can I update my identity details?
Personal information can only be modified by the KYC (Verification) team after submitting a valid official document.

What documents are required to change the legal name?

• National ID card
• Passport

Minor name correction:

• A clear copy of a valid government-issued ID

How can I submit a name change request?

App:

1. Menu → Help Center → Contact Us
2. Enter the new name in the format: First Name, Middle Name (if any), Last Name
3. Upload the required documents based on the type of change

Web:

1. Log in to your account via the official website
2. Go to Profile or Settings → Help Center → Contact Us
3. Enter the new name in the format: First Name, Middle Name (if any), Last Name
4. Attach the required documents and submit your request

How can I update my date of birth?
Personal information can only be modified by the KYC (Verification) team after submitting a valid official document.

How can I update my nationality?

App:

1. Menu → Help Center → Contact Us
2. Upload an original copy of your passport or naturalization certificate

How can I update my status/affiliations?
Personal information can only be modified by the KYC (Verification) team after submitting a valid official document.

How can I update my address?

App:

1. Menu → Settings → Account Management → Edit Profile
2. Click Edit next to "Address"
3. Enter the new residential and mailing address
4. Click "Save"

Web:

1. My Account → Account Profile → Edit next to "Address"
2. Enter the new address
3. Click "Save"

How can I update my nickname and profile picture?
Personal information can only be modified by the KYC (Verification) team after submitting a valid official document.