My withdrawal is delayed. Who should I contact?

According to Evest’s official guidelines, if your payment or withdrawal is delayed beyond the specified timeframe, which may sometimes take up to 30 business days depending on the bank and payment provider, you should contact one main party:

Evest Customer Support

You can contact them directly through the available channels on the platform:

1. Live Chat or WhatsApp: Through Evest’s official website or mobile app.
2. Email: Send a message to the technical support department through the platform’s approved support email.
3. Your personal account manager: If your account is active and you have been assigned an account manager, you can contact them directly to follow up on the withdrawal status.

Important tip from Evest to speed up the process:

When contacting support, it is recommended to ask them for a tracking number if the withdrawal was made by card, or a transfer receipt if the withdrawal was made by bank transfer, so the transaction can be tracked accurately.

Once you receive this document, you can take it to your local bank so the bank representative can track the pending funds and help facilitate their arrival into your account.