According to Evest’s official technical support guidelines, if you experience a technical issue or software bug inside the platform or app, you can report it and follow up through the following steps:
1. Official reporting channels
- Live Chat or WhatsApp: This is the fastest method. You can open the live chat option from inside the platform or through the website and send the issue details immediately so the technical team can handle it.
- Support email: Send the issue details to Evest’s official technical support email.
- Your personal account manager: If your account is active and you have been assigned an account manager, you can send the issue directly to them so they can escalate it to the relevant department on your behalf.
2. Important requirements to speed up the resolution, according to Evest
To help the technical team understand and resolve the issue as quickly as possible, it is always recommended to provide the following when reporting the problem:
- Screenshot or video recording: Showing the error or the exact error message that appears to you.
- Account and device details: Mention your trading account number, the type of device you are using, such as Android phone, iPhone, or computer, and the browser type if you are using the website.
- Time of the issue: Specify the approximate date and time when the error occurred.
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